Legal basics
Privacy Policy
Last updated: 11 June 2026
Accelerate-Systems is an AI website assistant and lead dashboard platform for UK businesses. This policy explains the personal data that may be handled through this website, demo requests, and customer chat widgets.
Who We Are
Accelerate-Systems provides website chatbot and admin workflow software that helps businesses capture enquiries, collect booking-ready details, review transcripts, and respond faster from a lead dashboard.
Accelerate-Systems is the product and operator name used for this website at accelerate-systems.co.uk during early outreach and assisted demo pilots.
This website does not publish a registered office address, company registration number, VAT number or FCA authorisation details, and it should not be read as claiming that Accelerate-Systems is FCA-authorised or acting as a finance broker. Contracting details can be provided directly as part of a pilot or customer agreement where applicable.
What Data May Be Collected
Depending on how you use Accelerate-Systems, the following data may be submitted or captured:
- Name, email address, phone number, business name and website URL.
- Demo request details, enquiry messages and preferred contact or demo times.
- Industry-specific enquiry details such as vehicle interest, budget, part-exchange details, quote requests, viewing requests, service/MOT details, preferred appointment windows, and notes.
- Chat transcript content and lead notes created from the conversation.
- Session identifiers, conversation dates and times, and status information needed to operate the chat and dashboard.
- Business public settings such as trading name, public phone, public email, address, website URL and privacy policy URL.
- Technical or browser metadata if captured for security, reliability, abuse prevention, diagnostics or normal web server operation.
Why Data Is Used
Accelerate-Systems may use data to respond to enquiries, provide demos, qualify leads, operate the service, support customers, improve reliability and security, and manage customer or platform administration.
In practical terms, the legal basis may include consent when you submit a form or chat details, legitimate interests for service operation, security and reliability, and contract or administration where a customer relationship exists. This wording should be reviewed before paid rollout.
AI Processing
Messages submitted through an Accelerate-Systems widget may be processed by AI systems to generate replies, summarise enquiries, qualify leads and help staff understand the conversation.
AI-generated responses are provided to assist with enquiries and may not always be complete or accurate. Important decisions, including finance, eligibility, stock, price, mileage, appointment and booking decisions, should not be made solely from chatbot responses and must be confirmed by the relevant business.
Data Security
Accelerate-Systems uses technical and organisational measures intended to protect personal data against unauthorised access, loss, alteration, disclosure and misuse.
No internet-based service can guarantee absolute security, but security controls should be reviewed as the product moves from demo pilots to paid rollout.
Retention
Personal data should be retained only as long as reasonably needed for enquiries, demos, customer follow-up, service operation, security, record keeping and legal obligations.
Demo requests, support messages and chatbot transcripts may be kept while Accelerate-Systems or the relevant customer needs them to respond, operate the service, keep records, investigate issues or meet legal obligations. Businesses using the widget are responsible for applying their own retention requirements to customer follow-up records they receive.
Your Rights
Depending on the situation, you may have rights to access, correct, delete, object to or restrict use of your personal data, request data portability, and withdraw consent where processing is based on consent.
If your enquiry was submitted through a customer widget, the relevant business may also need to help with your request because they receive and control their customer follow-up process.
UK GDPR And Data Controller
Where applicable, personal data is processed in line with the UK GDPR and the Data Protection Act 2018. The lawful basis may include consent, legitimate interests, contract administration or legal obligations depending on the context.
For Accelerate-Systems website and demo enquiries, Accelerate-Systems is responsible for deciding how that information is handled. For enquiries submitted through a customer widget, the relevant business may be the data controller for its own customer follow-up process.
Contact
For Accelerate-Systems website, privacy or demo enquiries, email admin@accelerate-systems.co.uk or use the demo request form on accelerate-systems.co.uk and include enough detail for the team to identify your request.
If your personal data was submitted through a customer chat widget, you may also need to contact that business because they receive the enquiry and manage their own customer follow-up.